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Customer Service

Shipping & Delivery
Razoyo RC does not charge for shipping on orders over $100 when delivering via ground. Expedited shipping incurs an extra charge. Items ship within one to two business days of ordering. If an item is available for rush shipping (overnight), it will be displayed on the item's product page. In case of a momentary out of stock situation, Razoyo RC will notify you of the delay and you will be able to cancel the order, should you desire.
Privacy & Security
We believe your information belongs to you and only use the information you provide us to complete and follow up on your transaction. From time-to-time, we will send you additional offers that may be of interest, but, you can unsubscribe to those emails by clicking the subscribe link at the bottom of the message. We do not sell your information to 3rd parties. We use cookies in order to assist in the checkout process. Cookies also allow us to recognize you when you return to the site if you create an account.
Our site and payment systems are all PCI compliant and protected. Your payment information is not stored on any of our servers.
Returns & Replacements
Any item that has not been opened may be returned within 14 days. Just contact our customer service at (888) 767-0734 during regular business hours or email admin@razoyorc.com for assistance with your return. Products have varying warranties depending on the manufacturer. This information is available on the product page for your item.
Payment, Pricing & Promotions
We accept valid major credit and debit cards and PayPal. We do not accept personal checks, money orders, cashier's checks or cash. Prices are as listed on the web site. Orders cancelled before shipping will be refunded to your method of payment.
Viewing Orders
One of the advantages of creating an account is that you can easily view your order information, order and returns history, shipping status and current addresses and other account information by returning to the site and logging in. If you checked out as a guest, you may contact customer service during regular business hours (Central Time US) at (888) 767-0734 or by emailing admin@razoyorc.com.
Updating Account Information
To update your account information, you may log in to your account or contact customer service at (888) 767-0734. Please do not send account information via email unless requested to do so.